Cookie Policy
Last updated: January 2025
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences, keep you logged in, and understand how you use the service. FixDesk uses cookies to provide a secure and personalized experience.
How We Use Cookies
FixDesk uses cookies primarily for authentication and maintaining your session. As an internal business tool, we minimize the use of tracking cookies and focus on functionality.
Essential Cookies
RequiredRequired for the platform to function. These cannot be disabled.
- Session authentication tokens
- Security tokens (CSRF protection)
- Workspace/organization identifiers
Functional Cookies
Remember your preferences and settings to improve your experience.
- Language preferences
- Theme settings (light/dark mode)
- Dashboard layout preferences
Analytics Cookies
Help us understand how users interact with FixDesk to improve the product.
- Page visit statistics
- Feature usage patterns
- Error tracking for debugging
Cookie Duration
| Type | Duration | Purpose |
|---|---|---|
| Session | Until browser closes | Temporary authentication state |
| Persistent | Up to 30 days | “Remember me” login |
| Preferences | Up to 1 year | UI settings and preferences |
Third-Party Cookies
FixDesk minimizes third-party cookies. We may use:
- Analytics providers: To understand product usage (anonymized data)
- Error tracking: To identify and fix bugs quickly
We do not use advertising cookies or sell data to third parties.
Managing Cookies
You can control cookies through your browser settings:
- Block all cookies (may prevent FixDesk from functioning)
- Block third-party cookies only
- Clear existing cookies
- Set preferences for specific websites
Note: Disabling essential cookies will prevent you from logging into FixDesk, as authentication requires session cookies.
Updates to This Policy
We may update this Cookie Policy as our practices change. Changes will be reflected by updating the “Last updated” date at the top of this page.
Contact Us
If you have questions about our use of cookies, please contact us at privacy@fixdesk.ng.