Privacy Policy

1. Introduction

FixDesk (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internal issue tracking and task management platform.

2. Information We Collect

Account Information

• Name and email address
• Organization/company name and workspace details
• Department and role information
• Profile preferences and settings

Usage Data

• Tickets and issues you create or interact with
• Tasks, comments, and status updates
• Team assignments and activity logs
• File attachments uploaded to the platform

Technical Data

• IP address and browser type
• Device information and operating system
• Login timestamps and session data

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the FixDesk platform
• Enable ticket creation, task management, and team collaboration
• Send notifications about ticket updates, task assignments, and due dates
• Authenticate users and manage workspace access
• Improve our services and develop new features
• Ensure platform security and prevent abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Your Organization: Administrators in your workspace can view team activity and manage users
• Service Providers: Third-party vendors who assist in operating our platform (hosting, email delivery)
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication protocols, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When an organization deletes their workspace, associated data is permanently removed within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

Contact your workspace administrator or reach out to us to exercise these rights.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@fixdesk.io.