Terms of Service

1. Acceptance of Terms

By accessing or using FixDesk, you agree to be bound by these Terms of Service. If you are using FixDesk on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

2. Description of Service

FixDesk is an internal issue tracking and task management platform designed for organizational use. The platform enables teams to create, track, and resolve internal support tickets and manage follow-up tasks with clear accountability and visibility.

3. Account Registration

• You must provide accurate and complete registration information
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized access to your account
• One person may not maintain multiple accounts

4. Workspaces and Organizations

FixDesk operates on a workspace model where organizations manage their own teams:

• Administrators can invite/remove users, manage permissions, and access all workspace data
• Staff members can create and manage tickets and tasks within their permissions
• Workspace administrators are responsible for managing user access appropriately

5. Acceptable Use

You agree to use FixDesk only for lawful, internal organizational purposes. You may not:

• Use the service for external customer support or public-facing ticketing
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to other workspaces or accounts
• Use the platform to harass, abuse, or harm others
• Violate any applicable laws or regulations
• Resell, sublicense, or redistribute the service without authorization

6. User Content

You retain ownership of content you submit to FixDesk (tickets, tasks, comments, attachments). By using the service, you grant us a limited license to store, display, and process your content solely to provide the service.

You are responsible for ensuring you have the right to share any content you upload and that it does not violate any third-party rights.

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or experience outages. We will make reasonable efforts to notify users of planned downtime.

8. Subscription and Billing

FixDesk offers various subscription tiers:

• Free/Basic: Limited features for small teams
• Pro: Advanced features including standalone tasks and reporting
• Enterprise: Custom workflows, integrations, and dedicated support

Paid subscriptions are billed in advance. Refunds are provided in accordance with our refund policy. We reserve the right to modify pricing with 30 days notice.

9. Termination

You may close your account at any time. We may suspend or terminate accounts that violate these terms. Upon termination, your right to use the service ceases immediately. Data deletion follows our Privacy Policy guidelines.

10. Limitation of Liability

To the maximum extent permitted by law, FixDesk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, or business opportunities arising from your use of the service.

11. Disclaimer of Warranties

The service is provided “as is” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Changes to Terms

We may modify these Terms of Service at any time. Material changes will be communicated via email or in-app notification. Continued use of FixDesk after changes constitutes acceptance of the revised terms.

13. Contact

For questions about these Terms of Service, contact us at legal@fixdesk.ng.