Stop running your organization
on WhatsApp and spreadsheets
IT helpdesk, leave management, procurement approvals, facilities, and task tracking — five modules in one platform. Built for Nigerian SMEs and growing organizations that need proper internal operations without enterprise complexity.
The Problem
How most Nigerian SMEs manage internal operations today
Group chats, email threads, and shared spreadsheets work fine when you have 10 people. By the time you have 30, things are slipping through the cracks daily.
Internal requests managed via WhatsApp — nothing tracked
Staff send IT issues, facility faults, and procurement requests to a manager's DM or a group chat. There is no ticket, no assignment, no record of whether it was ever resolved.
Leave applications handled over email — no visibility
A staff member emails HR to request leave. HR replies, or they don't. Nobody outside that email thread knows the status. When payroll runs, nobody is sure who actually took what.
Procurement approvals done informally — no audit trail
Someone needs to buy something. They ask a manager verbally or over WhatsApp. The manager says yes. Finance pays. Three months later, nobody can explain the purchase or who approved it.
Tasks assigned verbally — no accountability
A team lead assigns tasks in a meeting or on a call. There is no record of what was assigned, to whom, by when, or whether it got done. When deadlines slip, the conversation loops back to who said what.
Five Modules
Everything your organization needs, in one place
No switching between tools. No stitching together five subscriptions. Every internal workflow — tracked, assigned, and resolved.
Staff log IT issues through the portal — not a group chat. IT staff are assigned, update status, and resolve with a full history of every request your team has ever submitted.
Staff apply online, line managers approve or reject with comments, and HR tracks balances in real time — no email chains, no missing records, no end-of-year surprises.
Requisitions route through a defined approval chain with quote attachments and a timestamped record. Finance sees exactly what was approved, by whom, and when.
Log office and facility issues with photos and priority levels. The right person is assigned, updates the status, and closes the ticket — with a visible record of everything.
Assign tasks across your team, track progress by status, and close the loop on every outstanding action item — without a weekly meeting to find out what is and isn't done.
Role-Based Access
Every role sees exactly what they need
No information overload. No blind spots. Role-based access baked in from day one.
CEO / MD
Full visibility across all five modules — procurement spend, open IT issues, staff leave, facility faults, and project tasks — in one dashboard.
Department Head
See all requests from your team, approve leave applications, sign off on procurement for your department, and track your team's tasks.
HR Admin
Track leave balances and view all applications across the organization. No more chasing emails to reconcile records.
Finance Admin
Approve procurement at the final stage with full visibility of the chain — quote attached, approvals recorded, no ambiguity.
IT Staff
Receive assigned tickets, update status, request more information, and resolve issues — all logged and visible to whoever needs to see it.
Staff
Submit any request — IT issue, leave application, facility fault, or procurement need — and track exactly where it is without messaging anyone to ask.
Why FixDesk
Built for how African organizations actually work
Not a tool designed for Silicon Valley companies that happened to add a Nigerian flag.
Built for African organizations
Designed around how Nigerian organizations actually work — approval chains, WhatsApp habits, and all. Not a generic Western SaaS tool that needs to be configured to fit.
Five modules, one platform
IT helpdesk, leave, procurement, facilities, and tasks — in one place. You don't pay for five separate tools or train your team on five different systems.
Role-based from day one
Admins see everything. Department heads see their team. Staff see their own requests. No information overload. No blind spots. No need to configure permissions from scratch.
Full audit trail on everything
Every request, approval, rejection, and resolution is timestamped and logged. When a question comes up — about procurement, leave, or a facility fault — the answer is already there.
How It Works
Simple from day one
No long onboarding. No IT project. Your team starts using it the day it goes live.
Staff submits a request
IT issue, leave application, facility fault, or procurement need — through the web portal in under a minute, from any device.
Routes to the right person
Based on your organization's approval structure — line manager, department head, or finance — automatically, with a notification at every step.
Resolved and tracked
Every action is logged with timestamps. Status is visible. Closed requests build an audit trail you can refer to at any time.
Explore the Platform